Privacy Policy

Welcome to ukurru.com (hereinafter referred to as "we", "us", or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Shopify store, make a purchase, use our personalized services (including birthstone selection and single-letter engraving), or interact with us in any other way. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically collected when you interact with our store. The information we collect is necessary to provide you with our products and services, process your orders, and enhance your shopping experience—including our personalized hand-engraving and birthstone selection services.

1.1 Personal Information You Provide

  • Contact and Identity Information: Name, email address, phone number, and shipping/billing address, which you provide when placing an order, creating an account, or contacting our customer service.
  • Order and Payment Information: Details of your purchases (including product selections, birthstone choices, and personalized engraving requests—limited to one letter as per your preference), payment method details (processed securely through Shopify Payments or our trusted third-party payment processors; we do not store full payment card information), and order history.
  • Personalization Information: Your birthstone selection and single-letter engraving request, which you provide to customize your jewelry piece. This information is used solely to fulfill your custom order and is not used for any other purpose without your explicit consent.
  • Account Information: If you create an account with us, we collect your username, password (encrypted for security), and preferences to help you easily access your order history, track shipments, and manage future purchases.

1.2 Automatically Collected Information

When you visit our Shopify store, we may automatically collect non-personal information through cookies, web beacons, and other tracking technologies, including:
  • Device information (e.g., device type, operating system, browser version).
  • Browsing information (e.g., pages visited, time spent on our site, products viewed, and referral source).
  • IP address, which helps us identify your general geographic location (not your exact address) and protect against fraud.
This information is anonymous and cannot be used to identify you personally. We use it to optimize our store’s performance, improve our website design, and understand customer browsing habits to better serve you.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, as outlined below, and will never use it in ways that are inconsistent with the purposes for which it was collected.
  • To process and fulfill your orders: Including verifying your identity, processing payments, arranging shipping, and delivering your personalized jewelry (e.g., using your engraving request and birthstone selection to craft your custom piece).
  • To provide customer support: Responding to your inquiries, resolving issues, and assisting with order tracking, returns, or exchanges.
  • To manage your account: Allowing you to access your order history, save preferences, and make future purchases more efficiently.
  • To communicate with you: Sending order confirmations, shipping notifications, and updates about your personalized order (e.g., status of hand engraving). We may also send promotional emails (e.g., new collections, special offers) if you have opted in to receive them; you can unsubscribe at any time.
  • To enhance our services: Improving our website, products, and personalized offerings (e.g., understanding which birthstones or engraving options are most popular) based on browsing and purchase data.
  • To ensure security: Protecting our store, customers, and business from fraud, unauthorized access, and other security risks.
  • To comply with legal obligations: Meeting applicable laws, regulations, and legal requests (e.g., retaining order records for tax or regulatory purposes).

3. How We Share Your Information

We value your privacy and will never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted third-party service providers who assist us in operating our business, processing orders, or providing services to you—and only to the extent necessary to perform their services. These third parties are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
  • Payment Processors: Shopify Payments, PayPal, or other payment providers, who process your payment information securely to complete your transaction. These providers do not store, use, or disclose your personal information except to process payments on our behalf.
  • Shipping and Fulfillment Providers: Courier services (e.g., USPS, UPS, FedEx) who deliver your orders. We share your name, shipping address, and order details with these providers to ensure your package is delivered correctly.
  • Personalization and Jewelry Crafting Partners: If applicable, trusted artisans or partners who assist with hand engraving or birthstone setting. We share only the necessary personalization details (e.g., your single-letter request, birthstone choice) to fulfill your custom order.
  • Shopify: Our e-commerce platform provider, who hosts our store and processes data related to your visits and purchases. Shopify’s privacy practices are governed by their own Privacy Policy, which you can review at https://www.shopify.com/legal/privacy.
  • Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or regulatory request (e.g., to comply with tax laws or investigate fraud).

4. Your Privacy Rights

Under applicable data protection laws (including GDPR and CCPA), you have certain rights regarding your personal information. We are committed to helping you exercise these rights easily and without delay.
  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction: If your personal information is inaccurate or incomplete, you can request that we correct or update it.
  • Right to Erasure: You can request that we delete your personal information, provided we are not required to retain it by law (e.g., for tax or order record-keeping purposes).
  • Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances (e.g., if you dispute the accuracy of the information).
  • Right to Data Portability: You can request that we transfer your personal information to another organization, where technically feasible.
  • Right to Opt Out: You can opt out of receiving promotional emails from us at any time by clicking the "Unsubscribe" link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in Section 7 below. We will respond to your request within 30 days (or within the timeframe required by applicable law).

5. Data Security

We take the security of your personal information seriously and have implemented industry-standard security measures to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Encryption of personal and payment information (using SSL/TLS encryption) when transmitted over the internet.
  • Secure storage of data on encrypted servers, protected by firewalls and access controls.
  • Regular security audits and updates to our systems and practices.
  • Limiting access to your personal information to only those employees and third-party providers who need it to perform their duties.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act in good faith to safeguard your data.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
  • Order information (including personalization details) will be retained for at least 5 years to comply with tax and regulatory obligations.
  • Account information will be retained until you request its deletion, or until your account is inactive for an extended period (we will notify you before deleting inactive account data).
  • Automatically collected non-personal information will be retained for a reasonable period to optimize our services, then anonymized.
When your personal information is no longer needed, we will delete it securely or anonymize it so that it can no longer be used to identify you.

7. Cookies and Tracking Technologies

Our store uses cookies to enhance your shopping experience. Cookies are small text files stored on your device that help us remember your preferences, track your browsing activity, and improve our website. You can control cookies through your browser settings—most browsers allow you to block or delete cookies, but please note that this may affect the functionality of our store (e.g., you may not be able to save your cart or access your account).
We may also use third-party tracking tools (e.g., Google Analytics) to collect browsing information, which helps us understand how customers use our store and improve our services. These tools may collect information such as your IP address, browsing history, and device information, but this data is anonymized and cannot be linked to your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or customer needs. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised version on our Shopify store. If the changes are significant, we may also notify you via email (if you have provided your email address) or through a pop-up notification on our website.
Your continued use of our store after the revised policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
  • Email:  support@anstosa.com
We will respond to your inquiry as soon as possible and work to resolve any issues to your satisfaction.
ukurru.com reserves the right to modify this Privacy Policy at any time, in accordance with applicable law.